I think that everyone should have to work retail at some point in their life. I don't care what you do for a living--there will always be a point when you are serving a customer. There will always be a point when you should be caring, understanding, and helpful towards another human being.
For instance, I made a mistake on an invoice at work. I wrote the wrong account number on the invoice, so the bill was paid out of the wrong account. I called Accounting and for about the first 30 seconds, the person was understanding. Since then I've had to call back twice and today when I say who I am, the person says "I don't know!" right off the bat. She didn't even know what I was going to ask, but she assumed I was calling about the previous problem and that she didn't have any answers for me about it. The tone of her voice was annoyance. It was a mistake; I don't fully understand the realm of Accounting because I don't work there! Cut me some slack. We work for the same company and it's your job to help fix these things even though, yes, it was my fault. So now I'm scared to call her back again in fear that she's thinking I'm an incompetent idiot. She doesn't even know me and I'll never see this person face-to-face and know that it is her, but it's just so nerve-racking. It's just silly and I'm sure Bill will put that into perspective for me. It's all about growing up. I can admit I'm wrong and apologize for the inconvenience, but there comes a point when I need to stand up and own the fact that just because I made a mistake does not mean that I make mistakes in all areas of my life.
Regardless, I believe this person could take some lessons in customer service. It's not hard to realize that everyone makes mistakes and sometimes you're forced to help them with their mistakes even though you have nothing invested in the situation. I would feel like such a horrible person if I treated people the way I feel I was treated by this person. That's the difference between her and I, I suppose.
For instance, I made a mistake on an invoice at work. I wrote the wrong account number on the invoice, so the bill was paid out of the wrong account. I called Accounting and for about the first 30 seconds, the person was understanding. Since then I've had to call back twice and today when I say who I am, the person says "I don't know!" right off the bat. She didn't even know what I was going to ask, but she assumed I was calling about the previous problem and that she didn't have any answers for me about it. The tone of her voice was annoyance. It was a mistake; I don't fully understand the realm of Accounting because I don't work there! Cut me some slack. We work for the same company and it's your job to help fix these things even though, yes, it was my fault. So now I'm scared to call her back again in fear that she's thinking I'm an incompetent idiot. She doesn't even know me and I'll never see this person face-to-face and know that it is her, but it's just so nerve-racking. It's just silly and I'm sure Bill will put that into perspective for me. It's all about growing up. I can admit I'm wrong and apologize for the inconvenience, but there comes a point when I need to stand up and own the fact that just because I made a mistake does not mean that I make mistakes in all areas of my life.
Regardless, I believe this person could take some lessons in customer service. It's not hard to realize that everyone makes mistakes and sometimes you're forced to help them with their mistakes even though you have nothing invested in the situation. I would feel like such a horrible person if I treated people the way I feel I was treated by this person. That's the difference between her and I, I suppose.
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