Has this ever happened to you? One of your first interactions with someone, for whatever reason, is awkward... and then, from then on, every time you see that person or interact with them or know they are around, you try so hard to not be awkward, that it becomes even more awkward and then you just feel generally weird around them. And then you start wondering if that person thinks that you're socially inept. This rarely happens to me, but I'm currently in this situation with someone who I need to not be awkward around. Haha. Awwwkwaaard.
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Today was basically ridiculous for crazy people at Heartland. Okay... not crazy. Rude? Yes. I mean, the number of crazies wasn't that high (about three that I actually dealt with), but this is still way more than normal. (Normal being none. Today I apparently picked up all of the #2 and #3 callers.) I guess it's just getting to be that time of the semester when people are freaking out, but what gets me is that it seems as though people want to generally always blame someone else for their issue when really it's possibly and probably their own fault. One woman literally yelled at me on the phone today. Really? Yelling at the person at the advising desk? I pretty much just disregarded her tantrum and treated her just as I would anyone else. I just cannot respond to someone who is belittling me. How did people ever learn that treating other people like that will get you ahead in life? I just don't get it.
I think that everyone should have to work retail at some point in their life. I don't care what you do for a living--there will always be a point when you are serving a customer. There will always be a point when you should be caring, understanding, and helpful towards another human being. For instance, I made a mistake on an invoice at work. I wrote the wrong account number on the invoice, so the bill was paid out of the wrong account. I called Accounting and for about the first 30 seconds, the person was understanding. Since then I've had to call back twice and today when I say who I am, the person says "I don't know!" right off the bat. She didn't even know what I was going to ask, but she assumed I was calling about the previous problem and that she didn't have any answers for me about it. The tone of her voice was annoyance. It was a mistake; I don't fully understand the realm of Accounting because I don't work there! Cut me some slack. We w...
It's amazing how the littlest things can set you over the edge. A few hours ago this morning I got a phone call from a pastor. I didn't know what he needed, but I took his phone number to have the person he needed call him back. I got the number wrong when I read it back to him because he said it too fast. Here's how the rest of the conversation went from there... Him: Can you tell if a patient has been discharged? Me: No, I'm not able to look that up, but... Him: Nooooo [very denigrating tone]... What I asked was... Can you tell me if a patient has been discharged? Me: I can connect you to the switchboard and they can do that. Him: What's your name? Me: Sara... Him: How long have you worked there? Me: Two years. Him: Oh, it seems like you're new. Either you're new or you're really busy. Me: Uh... sorry? I'll connect you to the switchboard. First of all, what is the purpose of saying that to me? He might as well have told me ...