Today was basically ridiculous for crazy people at Heartland. Okay... not crazy. Rude? Yes. I mean, the number of crazies wasn't that high (about three that I actually dealt with), but this is still way more than normal. (Normal being none. Today I apparently picked up all of the #2 and #3 callers.) I guess it's just getting to be that time of the semester when people are freaking out, but what gets me is that it seems as though people want to generally always blame someone else for their issue when really it's possibly and probably their own fault. One woman literally yelled at me on the phone today. Really? Yelling at the person at the advising desk? I pretty much just disregarded her tantrum and treated her just as I would anyone else. I just cannot respond to someone who is belittling me. How did people ever learn that treating other people like that will get you ahead in life? I just don't get it.

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